Shipping:
Our kratom ships from the GTA - Ontario, Canada via Canada Post. We ship Canada wide.
Please note: We have no control over and are not responsible should there be any delivery delays due to any issues with Canada Post and their delivery standards. We do not provide the delivery service, Canada Post does.
Order Processing Deadline:​
Orders and payments received before 12:00 pm EST, Monday to Friday, will ship the same day (excluding holidays). Although we do strive to ship all orders the same day, there is no guarantee for orders placed after 12pm EST. There is no shipping on Saturdays, Sundays and holidays.
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Discreet Shipping:​
Your order is discreetly shipped in plain packaging with no mention of our company name or the products contained inside.
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Shipping Services:​
True North Kratom uses Canada Post for all of our shipping. Please refer to the Canada Post website for delivery times & possible service delays in your area (if any). We have no control over and are not responsible for any service or delivery delays due to any issues with Canada Post and their delivery standards. We do not provide the delivery service, Canada Post does.
Tracking:
You will receive an email from True North Kratom once your package has been shipped. This email will contain your shipment details and tracking number. Tracking numbers are usually sent between 5pm - 7pm if not sooner.
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Return Policy:
You may return any kratom product that is unopened for a full credit within 15 days from the date of receipt. Items must be returned in undamaged and untampered condition. Please note that you are responsible for shipping costs and tracking of the returned product. Include your name and order # on all returned products. We will not issue refunds on any product that we feel has been opened, tampered with or contaminated. Please contact us for a return authorization number prior to sending. Any returns without and authorization number will not be accepted.
At True North Kratom your satisfaction is important to us. If you have questions, please contact us, we are always happy to help.
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Terms and Conditions​
By purchasing kratom powder and/or any product from our website, you are confirming that you are aware that the kratom and said products sold on this website are not intended for human consumption. The kratom sold on this website is sold as a bulk botanical with no directions or claims of use. The products being sold on this website have not been evaluated by Health Canada. You understand that products sold on this website are not intended to diagnose, treat, mitigate, cure, or prevent any disease or ailment.
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Kratom sold on this website is not sold for or intended for human consumption.
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Kratom sold on this website is not sold as a health product.
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Kratom sold on this website is sold strictly for the following uses: botanical, aromatic, research, educational, candle making, soap making and/or ornamental purposes only.
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We take no responsibility for the misuse of kratom or any product sold on this website.
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Kratom is not for minors.
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We do not & will not provide medical advice, diagnosis, or treatment of any kind for any and all health-related concerns. Any such inquiries will be ignored & deleted. Any content provided on this website, or by True North Kratom is not intended to be a substitute for professional medical advice, diagnosis, or treatment of health-related concerns. Again, we will not answer any questions related to your health, well-being or any ailments you may have. Please speak to a qualified medical professional if you have any such questions or concerns.
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Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or concern.
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When you create an account on this website, you agree that you understand the kratom sold on this website is not sold for consumption or health related purposes.
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When you sign up for an account with True North Kratom, you understand and agree that we may send you periodic emails regarding product information, promotions and news related to this website and/or the products sold on this website.